The only Medicines Compounding Lab in Bendigo! 

Compounding Services

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Frequently Asked Questions

The practice of preparing medications dates back to the origins of pharmacy. Compounding is the traditional method of preparing customised medications to help meet unique physician and patient needs.

At Emily Roberts Pharmacy we like to give patients the type of personalized care they deserve.  We believe this is best achieved through establishing a three way relationship between the patient, doctor and pharmacist.  The doctor or specialist prescribes the medication, then we take the necessary ingredients, compound them and dispense the medicine to the patient after a thorough consultation.  This enables our patients to receive the type of personalized care they deserve.  Our pharmacists have undertaken specialised training in compounding and participate in ongoing professional development to maintain their skills.

We have a sophisticated compounding laboratory on the premises with the modern equipment needed to prepare quality compounded medications. In conjunction with our program of potency testing our compounds this ensures product quality.

Our Compounding Pharmacists and Technicians are fully trained by PCCA (Professional Compounding Chemists of Australia) and are there to help meet your unique needs and optimise your health and wellbeing.

Our compounding pharmacist will consult with you about your prescription and conduct a risk assessment before compounding is commenced. Please be aware that most compounded products require a doctor’s prescription.

Speak to our Compounding pharmacist today to optimise your health and wellbeing.


There are several reasons why we compound prescription medications.  

*  Many patients are allergic to preservatives or dyes, or are sensitive to standard drug strengths. 

*  A medication once made is now commercially unavailable or discontinued.  

With a doctor’s prescription, our compounding pharmacists can make a medication in an alternative (lower or higher) strength, alter its form to make it easier to take, or add flavour to it to make it acceptable to any taste buds.  Alternatively, we can also prepare the medication in several options including a troche which dissolves under the tongue, a lozenge, a capsule, or a cream to be applied to the skin.  For patients who are having a difficult time swallowing a capsule, we could compound a liquid suspension instead. 

Often parents have a tough time getting their children to take their medicine because of the taste.  Our compounding pharmacists can work directly with the doctor and the child to select a flavoring agent, such as banana or tutti frutti, that is compatible with both the medication and the child’s taste preferences.

Our ultimate goal in preparing any of these customized medications is to help the doctor and patient get the maximum benefit from their medication.

How will compounding help me?

*  Suspensions

*  Topical Powders

*  Topical Sprays

*  Transdermal Creams & Gels

*  Vaginal Creams & Pessaries

*  Veterinary Formulations

*  Oral Suspensions

*  Otic Solutions & Suspensions

*  Paediatric Formulations

*  Preservative-Free Formulations

*  Rectal Suppositories

*  Sublingual Troches

*  Sugar-Free Formulations

*  Capsules

*  Creams, Ointments & Lotions

*  Dental Preparations

*  Dermatological Applications

*  Discontinued Combinations

*  Flavour Specialization

*  Gels - Topical, Oral

What dose form options do you offer?  Click HERE for more information on dose forms.

All medications that are classed as Prescription Only Medicines require a doctor's prescription before compounding can occur.

Do I need a doctors prescription for compounded medication?

Compounding has always been part of pharmacy. It is widely used today in hospital pharmacies and in nuclear medicine. 

More recently compounding has re-emerged and has benefited from new technology and sophisticated raw materials. 

The Australian Pharmacy Board, Victorian Pharmacy Authority and Therapeutic Goods Administration (TGA) support compounding as a legal part of pharmacy practice. There are regulations which govern the supply of compounded medicines.

Compounded medicines must be prescribed by a licensed medical practitioner for a specific patient and made by the compounding pharmacy for that patient only. 

Compounded medicines can only be prepared in a compounding Laboratory which Follows the Professional Practice Standards for Compounding issued by the Pharmacy Board of Australia.

Is Compounding Legal and Safe?

At Emily Roberts Pharmacy we pride ourselves on our professionalism and expertise. We supply all patients with quality compounded medicines using the highest quality materials available. 

We comply with industry accepted compounding practice standards. We draw on the expertise of PCCA (Professional Compounding Chemists of Australia) for formulation development.

How do I know I am receiving a quality product?

There is usually no PBS subsidy for compounded medications. The price for a compounded medication depends on the drugs used, the time it takes to make and the quantity required. 

Compounded medications are more expensive as they are a handmade customised product just for you.

Is Compounding expensive?

We can provide an official receipt for submission to your health insurer. 

Some health insurance funds will cover part of the cost of compounded medicines.  As this varies from fund to fund it is best to contact your insurer to discuss this.

Will my Private Health Insurance cover my compounded medications?

Yes! Parents often have trouble getting their child to take a medication because of the taste and/or allergies or sensitivities to commercially made medication. 

A compounding pharmacist can investigate formulating the medication into a different dose form the child can take easily eg a medication is only available as a large tablet which the compounding pharmacist can reformulate into a flavoured suspension.

Can my child take a compounded medication?

The compounded medication is made on the premises at Emily Roberts Pharmacy in our compounding laboratory. 

We have compounding technicians and compounding pharmacists with many years of experience in preparing medications.

Where does my medication get made and who makes it?

Please allow four to five days from the time of order for your compounded medication to be ready. 

However, if it is urgent we can sometimes arrange to have it ready earlier. We like to ensure that your product is freshly prepared to maximise the expiry date.

How long until my compounded medication is ready for collection?

There are 3 easy way of ordering your compounded Prescription.


1.  Bring your prescription into the pharmacy.

2.  Email a photo of your prescription to . Please remember to include your contact details

3.  Phone us on 03 5443 7427

4.  Fax your prescription to us on 03 5443 6000. Please remember to include your contact details

On ALL occasions we need the original hard copy prescription before we can release the compounded medication from the pharmacy. 

You can post it to:

Emily Roberts Pharmacy, 9 Lowndes Street, Bendigo VIC 3550

How do I have my compounded prescription processed?

The practice of pharmacy compounding is becoming increasingly helpful for veterinary problems. Animals often suffer with similar conditions to humans such as skin rashes, eye and ear infections, heart conditions, cancer, and diabetes. 

The compounding pharmacist can work closely with your vet to manage the health and medication of your pet. Medication can be compounded for many species – rabbits, cats, dogs, ferrets, birds, guinea pigs and reptiles. 

Each species presents unique problems that can be solved through compounding.  All pet medications require a prescription from your vet.

Veterinary Compounding

Every parent knows that giving medicine to a child can be a challenge.

From flavouring medication to make it taste better, to individualised strengths and dosage forms, to colour free and preservative free preparations a compounding pharmacist can help make medication time easier and less stressful for your child – and you!

There are compounded treatment options available for sleep, reflux, nausea and vomiting, children with ADHD or Autism, nappy rash, eczema, skin problems and much more!

Unique Dosage Forms and Strengths

Many children find it challenging to swallow capsules or tablets.  Furthermore, a commercially made product may not be available in a strength suitable for your child. Children vary in age and weight and the dose of their medication does too. In conjunction with your doctor or paediatrician our compounding pharmacist can formulate and prepare medications in alternate dosage forms including oral liquids and suspensions, topical gels and creams, capsules or suppositories

Colour Free and Preservative Free

Many children have allergies and intolerances. Their medications may need to be free from sugar, artificial sweeteners, gluten, casein, soy and colour. For these reasons it can be difficult to find a commercially available medication suitable for your child’s individual needs. A compounding pharmacist working closely with a paediatrician or GP can formulate a medication which meets all the child’s requirements.

Talk to our Compounding Pharmacist today if you have a child who may benefit from our Compounding Services.

Click here for information on Childen and sleep.

Compounding for Kids

Compounded BHRT products are customized for each individual with the right hormone at the right dose in the right ratio for the optimum outcome. 

Hormone deficiencies can affect women and men of all ages. While commercially manufactured products are available these tend to be a “one-size-fits-all,” and do not always account for the differences and preferences of individuals.

There are numerous delivery methods available for bio-identical hormone replacement therapy: capsules, transdermal creams and gels, troches and pessaries.

All the Bio-Identical hormones require a doctor’s prescription. Contact the compounding pharmacist at Emily Roberts Pharmacy for more information on the range of hormones we compound.


Bio-Identical Hormone Replacement Therapy

Our specially formulated scar treatment gel containing Pracasil Plus is a unique topical anhydrous silicone base that can be used alone or various active ingredients can be incorporated for other therapeutic actions.  

This silicone gel contains Pracaxi oil which is derived from the Pracaxi tree found in the Amazon rainforest.  This unique ingredient has anti-inflammatory, anti-bacterial, anti-oxidant and anti-fungal properties.  

It can be applied to new scars, old scars, surgical scars, keloid scars, stretch marks, acne scars and any other skin conditions that require barrier protection(eg rosacea and psoriasis).

Compounded Treatment For Scars


Medication can be compounded into customised capsules, especially in cases where an alternate strength is required or to omit potential allergens or irritants, such as dyes, preservatives, or gluten. To lessen the number of doses to be taken, multiple medications often can be combined into a single dosage or made into sustained-release capsules. Vegetarian capsules made from cellulose are available for patients who do not want to take a gelatin capsule.

Oral Liquids/Suspensions

Many medications can be compounded as oral liquids for those patients who have difficulty swallowing tablets and capsules. Some patients may have problems tolerating the taste of a commercially available liquid, but a compounding pharmacist can make a pleasant-tasting, custom-flavoured oral solution or suspension which can be administered easily and accurately. Some medications may be available as effervescent powders, which are mixed with water to make a fizzy drink.


Troches are used to keep drugs in the mouth when local action is needed there. Troches also may be placed under the tongue and allowed to dissolve, which allows the medication to enter the bloodstream quickly and easily. For some patients this ideal dosage form is beneficial for Bio-identical Hormone Replacement Therapy patients. Some troches can be chewed and swallowed by a patient who cannot or will not take a capsule or tablet. These dosage forms can be enhanced with natural sweeteners and pleasant-tasting flavours, making them ideal for geriatric and paediatric patients.

Topical Preparations

Topical methods of delivery also are widely used because they allow the absorption of medicine directly through the skin, and may help avoid potential side effects such as stomach upset or drowsiness. Topical medications often are prescribed for skin problems, anti-aging treatment, pain management, inflammation and nausea/vomiting They are easy to use and are effective in delivering the medication as needed. Topical medication forms include gels, creams and lotions, sprays, foams and stick applicators such as lip balms.


Patients who cannot take medications orally are ideal candidates for compounded suppositories. Available in various shapes depending on the route of administration, suppositories can be given rectally, vaginally. By melting or dissolving into the body cavity, they allow the medication to pass quickly into the bloodstream. They can be used for bio-identical hormone replacement therapy (BHRT), to fight nausea, or to treat local conditions such as haemorrhoids, infections, or inflammation.

Available Dosing Forms